Delivery & Returns
Delivery
Processing Times
Orders are typically prepared within 1–3 business days.
During particularly busy periods, processing times may be slightly longer. If this happens, we'll keep you informed.
Delivery
Estimated delivery times are shown on the product page and at checkout.
While we always aim to deliver within these estimates, occasional delays may occur during peak seasonal periods or due to courier demand.
Tracking
Tracking details will be provided where available once your order has been dispatched.
We'll email your tracking information so you can follow your order's journey.
Questions
If you have any questions about your order or delivery, we're here to help.
Returns
Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or there's an issue with product quality, please contact us within 30 days of delivery.
Where possible, include a few photos so we can review the issue and resolve it as quickly as possible.
Change of Mind
If you've changed your mind, please get in touch as soon as possible.
As some products are prepared or made to order, returns may not always be possible once production or fulfilment has begun. We'll always do our best to help where we can.
Personalised Products
Personalised products are made specifically for your order and may not be eligible for return unless they arrive faulty, damaged or incorrect.
Please take a moment to check names, dates and spellings carefully before placing your order.
Delivery Issues
If your tracking shows your order has been delivered but you haven't received it, please contact us as soon as possible.
We'll work with the delivery provider to investigate and help resolve the issue.
Initiate A Refund
Please contact us through our Contact page and include:
- Your order number
- The item(s) involved
- A brief description of the issue
We'll guide you through the next steps.